Appointments
It is best for a patient to follow the
same illness through with the same Doctor if at all possible. Evening
surgeries are primarily intended for those at work or at school who are
unable to get to morning surgery.
Our Nurse Practitioner is available for minor
illness of a short term nature. She is able to examine, diagnose and issue
prescriptions.
Smoking.
Smoking is not permitted on practice premises.
Dogs. No dogs
except guide dogs for the blind are permitted on practice premises.
We can usually offer you an appointment for routine problems
within 24 hours but will always offer one within three working days of your
request. If your problem cannot wait that long, you will be offered an
appointment at the next available surgery but, in some cases, you may not be
able to see your own Doctor. If the problem is of a more minor nature, our
Nurse Practitioner is available for examination, diagnosis and treatment.
In some circumstances, you may be put through to the Doctor who
may be able to help with a telephone consultation.
If the problem is genuinely urgent and no appointments are
available, you will be "slotted in" as an extra for the current
surgery. Please telephone the receptionist first so you can be advised of the
best time to come, making the urgent nature of the consultation clear.
Although it may be helpful to have some idea of what may be wrong, you are
not required to discuss the specific nature of the problem with the
receptionist.
Appointment systems are in operation at
both surgeries on the following telephone numbers :
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Mitchell Road 0844 499 5232
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Neighbourhood Centre 0844 499 5242
If you are calling from abroad or from a mobile phone, please
call 01202 772501
To make the system work for everyone we need your
co-operation.
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Please
do not insist on being seen urgently with minor illnesses that could wait
and where possible, please make use of our Nurse Practitioner service.
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Please
inform the receptionist if you cannot keep or no longer need your
appointment so that it can be offered to someone else.
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Please
be on time.
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It is
one appointment for each patient.
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Do
not store multiple problems for one consultation slot.
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If you think your problem will need extra time ask the
receptionist for a longer appointment.
In an Emergency:
A Doctor is always available for urgent cases. Please
telephone 0844 499 5232 giving your name, address and telephone number together
with some idea of the nature and urgency of the visit. In extreme emergency
or case of severe chest pain dial 999 and ask for an ambulance.
In cases where a nurse opinion over the telephone is
required, ring NHS Direct on 0845 46 47
Unsocial Hours
When the surgery is closed there is a Doctor on call for
emergencies. Telephone 672474 and a recorded message will give the
telephone number of the duty Doctor. It will also advise of the number for
NHS direct if an urgent Doctor’s opinion is not required. A full Out
of Hours service is provided by Bournemouth and Poole Primary Care Trust
between 18.30 and 08.00 during the working week and throughout weekends and
Bank Holidays. You may speak to a Doctor for advice or be offered a
consultation at their emergency Patient Care Centre at Poole Hospital. If
you are too ill to attend then a home visit may be offered. If you are
using a pay phone, please have several coins available.
A plea from the Doctors! It is most important that your
house has a large bright house number clearly visible from the road to
enable the Doctor to find your house easily at night. If this is not the
case, please draw this fact to the attention of the Doctor, giving suitable
other reference landmarks. Thank you.
Emergency
Contraception
The "morning after pill" is available and
effective up to 72 hours from unprotected intercourse but the sooner it is
taken, the greater the chance of success. Please ask for an appointment to
see a Doctor at the next available surgery. In certain circumstances the
coil can be fitted after this time.
The Staff
See a Doctor
Registration
Where we are
Nursing/Clinic
Special Services
Tel No's
Links
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