NHS Freedom of Information
Introduction
Welcome to the Canford Heath Group Practice
General Practitioner’s Publication Scheme. This is a guide to the General
Practitioners’ within the partnership Publication Scheme as required by the Freedom
of Information Act 2000.
This Publication Scheme is a complete guide to the
information routinely made available to the public by Practice. It is a
description of the information about our General Practitioners and Practice
which we make publicly available. It will be reviewed at regular intervals and
we will monitor its effectiveness.
How
much does it cost
The publications are chargeable with details available
from our Reception Manager unless indicated within each Class.
How is the information made available?
The information within each Class is either present in
our Practice Brochure, downloadable from the practice website or available in
hard copy from the Practice Manager or her Deputy on submission of a written
request. We will do our best to provide this in a timely fashion but please
allow up to 1 week.
Your rights to information
In addition to accessing the information identified in
the Publication Scheme, you are entitled to request information about the
Practice under the NHS Openness Code 1995.
The Freedom of Information Act 2000 recognises that
members of the public have the right to know how public services are organised
and run, how much they cost and how the decisions are made.
From
New environmental information regulations may be
introduced as early as 2003. These will enable similar access to environmental
information as under the Freedom of Information Act 2000.
Under the Data Protection Act 1998, you are also
entitled to access your clinical records or any other personal information held
about you and you can contact the Reception Manager to do this.
Feedback
If you have any comments about the operation of the
Publication Scheme, or how we have dealt with your request for information from
the Scheme, please write to:
The Practice
Manager
The Canford
Heath Group Practice
BH17 8UE
CLASSES OF INFORMATION
All information at the Practice is held, retained and
destroyed in accordance with NHS guidelines.
Our commitment to publish information excludes any
information which can be legitimately withheld under the exemptions set out in
the NHS Openness Code or Freedom of Information Act 2000.
This practice aims
to follow national and local best practice guideline, including the NICE best
practice guidelines and the National Service Frameworks.
Some information
will be withheld including personal, confidential information about individuals
that is protected by the Data Protection Act 1998.
Where individual Classes are subject to exemptions,
the main reasons are e.g. the protection of commercial interests and personal
information under the Data Protection Act 1998. This applies to all Classes
within the Publication Scheme. The information on this Scheme is grouped into
the following broad categories:
Class 1 - Who we are
We are:
The Canford
Heath Group Practice
BH17 8UE
This NHS practice is
part of the Poole PCT and provides services for patient living within an area
of
Key personnel of
the Canford Heath Group Practice
Clinical Staff Special
Interest
Dr
Dr Phillip Atkinson General Services, Extended
Minor Surgery, Surgical Clinical Assistant –
Dr Christine Gadd General Services, Diabetes
Management
Dr Duncan Muir General Services, Asthma Management
Dr David Richardson General Services, Minor Surgery
Dr Sarah Primavesi General Services
Dr David Baker General Services, Clinical Governance,
Coronary Heart Disease, Audit, Therapeutics,
Dr Patricia Aizpitarte General Services
Sr Mary Ivett Senior Nurse, Minor Surgery, Diabetes
Sr Trudy Dague Nurse Practitioner
Sr Chris Morgan Nurse Practitioner
Sr Joe Butler Senior Community Nurse
Sr Kim Lynn Senior Midwife
Mrs Pam Quinn Health Visitor
Mrs Maxine Robinson Health Visitor
Mrs Carrie Steer Health Visitor
Key Admin Staff Role
Mrs Hazel Clarke Practice Manager
Mrs Pat Young Deputy Practice Manager
Mrs Melanie Dobson Business Manager
Mrs Sandra Smith Branch Manager
Mr James Cooke Reception Manager
Mrs Trish Burridge Deputy Reception Manager
Mrs Barbara Waters Registration & GP Links
Class 2 - Our Services
Mitchell Road (01202 672474)
08:30am –
18:30pm Monday to Friday (Reduced staffing between 12:30 and 2:00)
09:00am –
10:45 am on Saturdays for urgent consultations and collection of repeat
prescriptions only
Neighbourhood Centre (01202 658595)
Opens at 08:30
Monday &
Wednesday Closes 17:30
Thursday
Closes at
Tuesday &
Friday Closes at
Outside office
hours, this surgery is unstaffed and urgent inquiries should be telephoned to
the Mitchell Road Surgery
Smoking.
Smoking is not permitted on practice premises.
No dogs except
guide dogs for the blind are permitted on practice premises.
Services
The full range of services we provide can be found
elsewhere on this website but include
- A complete range of general medical services
- Nurse Practitioner
- Child health surveillance, childhood immunisation, extended
minor surgery, contraceptive services, obstetrics services, parentcraft,
well woman and well man clinics.
- Consultant psychiatric clinic
- Chiropody
- Physiotherapy
- Ultrasound Scanning
- Counselling, psychology clinics
- Stress management services
- Smoking cessation clinic
- Teenage Clinics
- Travel Vaccinations
- Phlebotomy
The following non-NHS services are also available on a
Private Basis
- Dentistry
- Complementary Therapies including Hypnotherapy, Massage,
Reflexology and Homoeopathy
- Chiropody
- Optometry
- Hypnotherapy
Other Agencies with whom Information is shared:
Some services may involve information sharing (e.g.
child protection conferences) with other agencies. Our policy is to observe
confidentiality at all times and to ensure that this is the case with others.
Any exception to this will be with the written consent of the patient.
Agencies Concerned:
- Social Services for Child
Protection where information may be shared under the terms of the Children
Act
- Police and DVLA under
nationally defined circumstances
Languages
The languages spoken in the practice are English and
Spanish. Access to interpreters is available for other language requirements
Class 3 - Financial and Funding Information
The Canford Heath
Group Practice receives money from Poole PCT according to its contract in
exchange for services provided for patients.
The sum spent on
drugs prescribed by the Canford Heath Group Practice in 2001/2002 was
£1,184,680.
The value of the
PMS contract with the Poole Primary Care Trust is considered commercially
sensitive and is withheld.
Class 4 - Regular Publications and Information for the
Public
The following
published information is available.
-
Practice brochure
-
The Back Book
-
Occasional News
Letters
-
Al-Anon (Help for
friends and families of alcoholics)
-
Coping with Cancer
-
SWAN Southwest
Adoption Network
-
Using the Hospital Car
Service
-
Your Guide to
Contraception
-
Poole Lifeline
-
Growing Up – Advice on
Bed Wetting
-
Cholesterol
-
Relate Counselling
-
Importance of
Antibiotics
-
Early Days
-
Sensitive Skin
-
Planning a Baby
-
Parents Guide to
Direct Payments – Council for Disabled Children
-
Weight Watchers
-
Clearer Hearing –
Digital Hearing Aids
-
Sore Itchy Skin
-
Your Guide to Tummy
Upsets
-
Haemorrhoids – Fact
not Fiction
-
Thrush Management
-
Cystitis Management
-
Menopause Information
-
Cancer and Fatigue
-
Ear Wax
-
Child Tax Credit &
Working Tax Credit
-
Healthy Eating
-
Support for Over 50s
-
Discussing Drinking
with your Children
-
Advice from Help the
Aged
-
National Epilepsy
Society
-
Eat More Fruit &
Veg
-
State Pensions for
Carers and Parents
-
Guide to Private
Dentistry
-
Arthritis, Rheumatism
and Back Pain
-
Understanding and
Managing Bladder Weakness
-
Pensioners Guide –
England &
-
Worried About Money
Problems
-
Giving Up Smoking for Life
-
New Deal for Disabled
People
All of these
publications are free of charge except the Back Book for which there is a
charge of £1.50.
Class 5 - Complaints
This practice follows the NHS complaints procedure and
follows a strict protocol when dealing with all complaints.
A copy of the practice complaints procedure is available
from
The Practice
Manager
The Canford Heath
Group Practice
BH17 8UE
Class 6 - General Policies and Procedures
The following policies are available for inspection at
the Mitchell Road surgery
·
The Practice
Charter
·
Data Protection
·
Confidentiality
·
Acceptable Use of
Computers
·
Power Failure
·
Health &
Safety
·
Zero Tolerance
·
Repeat
Prescribing
·
CCTV
Class 7 - This Publication Scheme
In this class we will publish any changes we make to
this Publication Scheme, the criteria on which our information management
policies are made and a referral point for all enquires regarding information
management generally in the Trust. We will also publish any proposed changes or
additions to publications already available.
Cost of Information
For the most part, we will charge you only for hard
copies or copying onto media (e.g. CD ROM). Some information is available free,
but save for what is available in our Practice Brochure, for written
information there is likely to be a charge. The charges will vary according to
how information is made available. Charges are as follows:
a) Via the General Practice/Primary Care Trust Web
Site –Free of charge, although any charges for Internet Service provider and
personal printing costs would have to be met by the individual
For those without Internet access, a single print-out
as on the website would be available by post or by personal application at the
Practice at a cost of 50p per sheet.
However, requests for multiple printouts, or for
archived copies of documents which are no longer accessible or available on the
web, will attract a time and expenses charge for the retrieval, photocopy,
postage etc. For items not covered by the Data Protection legislation, a
pro-rata administration charge equivalent to £120 per hour will be levied.
Letters will be charged at national first class postal cost. We will let you
know the cost and charges that will have to be paid in advance. We will not
provide printouts of other organisation’s websites.
b) Leaflets and brochures-free of charge for leaflets
or booklets on, for example, services we offer to the public. A rack is
available in the waiting room and further information from reception.
c) If appropriate, “Glossy” or other bound paper
copies, or in some cases a CD Rom, video or other mediums, are for charge and
will be included in our publication lists when available. This will be posted
on our website or available from the Reception Manager.
d) e-mail will be charged in advance on a time basis
unless otherwise posted.
The charges will be reviewed regularly.
Useful Resources
Web sites:
Information Commissioner www.informationcommissioner.gov.uk
Lord Chancellor’s Department www.lcd.gov.uk
NHS Freedom of Information web site www.foi.nhs.uk
Commission for Health Improvement www.chi.nhs.uk/eng/index.shtml
Dorset & Somerset Heath Authority www.dorsetsomerset.nhs.uk/index.htm
Poole Primary Care Trust www.poolepct.nhs.uk
Publications
NHS Openness Code www.doh.gov.uk/nhsexec/codemain.htm
FOI Act 2000 www.legislation.hmso.gov.uk/acts2000/2000036.htm
Code of Practice under Section 45 FOI Act 2000 www.lcd.gov.uk
Code of Practice under Section 46 FOI Act 2000 www.lcd.gov.uk
Statement of Fees
and Allowances payable for General Medical Practitioners in
http://www.redbook.i12.com/rb/Docs/rb0.htm
Copyright
All material
available through this Publication Scheme is subject to the General Practice’s
copyright unless otherwise indicated. Unless expressly indicated to the
contrary, it may be reproduced free of charge in any format or medium provided
it is done so accurately in a manner which will not mislead. Where items are
re-published or copied to others, you must identify the source and acknowledge
copyright status. This permit does not extend to third party material, accessed
through the scheme.
The Staff See a Doctor Registration Where we are Nursing/Clinic Special Services Tel No's Links
