Practice Charter & Statement of Purpose

Practice Charter

The Partners and Staff at this Practice aim to work together in offering all our patients a high standard of health care delivered in a professional and caring manner.

We aim to achieve the following objectives

• You will be treated as an individual and will be given courtesy and respect at all times.
• You have the right to be treated with absolute confidentiality.
• All staff will either wear name badges or be happy to give you their name.
• We operate appointment systems and you will be offered an appointment with the Doctor of your choice as soon as possible.
• If you feel that your condition is urgent you will be triaged by an appropriate health care professional by telephone and, if they deem it appropriate you will be offered an appointment either on the same day in advance. They may however treat you over the telephone. If your visit is for a regular check up, please try to book an appointment as far in advance as is practical.
• Emergency cases will be fitted in to a surgery that day. For recent onset, minor illness, not already under the care of a Doctor, you will be offered the opportunity to consult our Nurse Practitioner who is trained and highly experienced in examination, diagnosis and treatment - including prescribing of drugs.
• All the Doctors may be contacted by telephone during the week. Members of the reception staff will advise you as to the best time to telephone.
• If your Doctor has ordered tests for you, he/she will tell you how to obtain the results. If in doubt, please telephone the surgery 2 days after the test to see if the result is available. A few special tests will take longer than this.
• For reasons of confidentiality, telephone results will only be released to the person to whom they apply unless prior arrangements have been made.
• After surgery hours, an emergency service is in operation. You should telephone the surgery to be put in touch with the Out of Hours service who will be able to give you advice, see you in the emergency care centre or make an emergency home visit.
• Home visits are available for patients who are too ill or infirm to be brought to the surgery.
• We retain the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and to our other patients.
• We welcome constructive suggestions as to how we can improve our service to you. In the event that you wish to make a suggestion or complaint, we would ask that you speak to the Practice Manager.
• You have the right to see your health records subject to any limitations of the law.
• The Practice will inform patients of services available by means of its leaflet, News Letters and notice boards.

The Practice will offer advice and information on:

• Steps to promote good health and avoid illness.
• Self help that can be undertaken without reference to a Doctor in case of minor ailments. We feel that to implement the above objectives it is important that patients also realise that they too have certain responsibilities.

We would ask you:

• To please let us know if you change your name, address or telephone number.
• Please only request a home visit when you really cannot attend the surgery.
• To treat the Doctors and Practice Staff with the same courtesy and respect you would wish shown to you.
• Please remember that a Doctor is on call at night and at weekends for URGENT cases only.

STATEMENT OF PURPOSE 

The Name and address of the registered provider is:

The Canford Heath Group Practice

9 Mitchell Road

Canford Heath

Poole

Dorset

BH17 8UE

Telephone: 01202 772540

Website: www.chgp.co.uk

Registered manager: Dr David Richardson 

Practice Manager: Mr James Leyland

Practice Manager: Mrs Melanie Dobson.

The Canford Heath Group Practice is a partnership.

There are four partners:

Dr David Richardson (Senior Partner) 

Dr Patricia Aizpitarte

Dr D Mcloughlin

Dr N McAlister

The Practice is located in the middle of Canford Heath (a large privately owned housing estate in the South of England.) The Practice owns its purpose built surgery and is located on one site catering for just over 12,000 patients. It does not have on-site parking for patients but there is a large free car park next to the nearby supermarket (Iceland.) It has a Pharmacy and dental practice (privately owned) and District Nurse teams within it.

It is open Monday to Friday from 8am to 6.30pm and offers extended hours appointments outside of these times and gives patients information regarding the Out of Hours services when the surgery is closed. 

Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (The Canford Heath Group Practice) is required to provide to the Care Quality Commission a statement of purpose which is as follows:

Our Aims and Objectives

×            The Practice aims to:

×             

Ensure high quality, safe and effective services in a high quality, safe and effective environment. Providing the best possible quality service for our patients within a confidential and safe environment by working together.

Monitor, audit and continually improve healthcare services that it provides for its patients and monitor and audit those services it refers its patients on to.

Provide healthcare available to the whole of its practice population and create partnerships between the patient and the health profession which ensures mutual respect, holistic care and continuous learning and training, show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes, sexual orientation or the nature of their health problem.

Provide accessible healthcare which is proactive to healthcare changes, efficiency, innovation and development.

Improve Clinical Governance and Evidence Based Practice.

Improve Clinical and Non-clinical risk management

Reduce risk in specific clinical risk areas and facilities

To improve vigilance for unforeseen emergencies

To optimise performance against key targets and core standards and to meet key targets and to involve our patients in decisions regarding their treatment

To meet Annual Health Check targets and to promote good health and well being to our patients through education and information

To become a patient centred organisation and to encourage our patients to get involved in the practice through an annual survey, patient participation group and encouragement to comment on the care they receive

To improve services offered to patients and  to involve allied healthcare professionals in the care of our patients where it is in their best interests.

To recruit, retain and develop a highly motivated and appropriately skilled workforce and to enhance performance of the workforce by ensuring that all members of the team have the right skills and training to carry out their duties competently

To ensure effective management and governance systems

To ensure a robust Information Technology strategy to support the business of The Canford Heath Group Practice.  

The registered activities and service types have been agreed by The Canford Heath Group Practice partners in accordance with CQC guidance. Services are described under registered activity and Service Type.

The regulated activities under CQC are:

Diagnostic and screening procedures
Surgical procedures
Family planning
Treatment of disease, disorder or injury
Maternity and midwifery services

Collaborative Working

Our practice is a shareholder of Castleman Healthcare Ltd and we are therefore working collaboratively and participating (where relevant) in shared delivery of care across our locality. We also work an a Primary Care Network (Network Poole North) with our locality practices. (Harvey, Hadleigh & Birchwood) as well as accessing Spirometry services from St Leonards, provided by Castleman Healthcare Ltd.

CCTV Policy and Code of Practice