We wish to remind patients that we operate an appointment system at this practice and therefore are unable to simply fit patients in.
If your need if urgent for today the receptionist will endeavour to give you an appointment as soon as possible today, but this may mean returning at a later time.
Unfortunately there is no facility for patients to "sit and wait."
Thank you for your understanding.
We are sad to be saying goodbye to our Reception Manager Debbie who has done two stints with us at the practice, leaving once before for pastures new only to return! As the Reception Manager she is often the first port of call for patients with problems and queries and will be sadly missed by us all.
We also say goodbye to receptionist Jodie who, over her two years at the practice, has grown from a receptionist, to a secretary, to a phlebotomist in her time. We wish her and Debbie well in their next adventures.
On line services
There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone. If this is something you would like to sign up for please email Chgp.firstname.lastname@example.org
Please don't be offended if you receive a telephone call and our staff do not tell you who is calling. They are bound by our strict confidentiality policy which states that unless the patient they are calling about picks up the phone they are not allowed to say it is the surgery calling.
95% Patient Satisfaction
We are delighted to have been mentioned in the Bournemouth Echo as having achieved a 95% patient satisfaction scoring in a recent article following the results of the national patient survey. We always try to give our patients the very best service and always listen to your views, so please do contact us and have your say about the practice and what we offer. The full article can be read by following the link below.
We welcome to the practice our first GP Registrar Dr Charlotte "Charlie" Hine. A GP Registrar or GP trainee is a qualified doctor who is training to become a GP through a period of working and training in a practice. They will usually have spent at least two years working in a hospital before you see them in a practice and are closely supervised by a senior GP or trainer.
One Problem per Appointment
We respectfully ask patients to limit what they are seeing the GP about to one problem per appointment. Some GPs will do double appointments if you wish to speak about two problems (but not Dr Richardson.)
The allotted appointment time includes the doctor having to write clear notes, order tests online examine, diagnose, prescribe/advise etc. Many thanks.
In common with many other practices, we have taken the decision to stop syringing the ears of patients other than those who require the fitting of hearing aids. Recent research has shown that syringing ears causes more harm than good and that effective self-care is the best route to removing wax. A self-care leaflet is available from reception or by clicking on the link below.
Earwax Self Care
Except for insulin, inhalers, anticonvulsive medication and anticoagulants the GPs at this practice have stated that no harm will come to you if you miss a prescription for 24-hours. We therefore ask that you allow us time to process an urgent prescription request and not to rush us as this contributes to errors and risk. Apart from those types of medications above, any orders for medication not requested within the usual 48 working hours timescale will not be issued on the day and we will ask you to return to a nominated pharmacy the following day to collect your prescription.
Hospitals are now obliged to provide patients with enough tablets to last them for at least two weeks or for the duration of their treatment and we GP practices have to send patients back to the hospital for prescriptions unfortunately. Please don't be offended if this happens to you.
Volunteer Car Service
Contact Jeanette on 01202 746882 if you require assistance to get to appointments. A donation for petrol will be asked for.