We have updated our Privacy Notice with the introduction of the new General Data Protection Requirement (GDPR.) Please click on the link on the right hand side entitled "Privacy Notice".
Dr Atkinson's Replacement
We are disappointed to announce, further to our previous update, that Dr Crowley will now not be joining the practice to replace Dr Atkinson as she has decided to stay at her current practice where she has been offered a partnership. We wish her well for the future and have restarted our recruitment process.
Hay Fever Injections
It's that time of year again when we should be enjoying the better weather, but unfortunately many of us suffer when the hay fever hits. For many years we have offered hay fever injections in this practice. Due to new national guidance about the dangers of this procedure we have taken the decision not to offer these to our patients any more. Please don’t be offended if the staff are unable to help you with your request for the injection. Patient safety is paramount and the Partners feel the dangers outweigh the benefits.
In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know.
Please note the practice will be closed for training on:
Tuesday 3rd July 1.30 - 4.30
Wednesday 24th October 1.30 - 4.30
Thursday 31st January 3.30 - 6.30
We wish to remind patients that we operate an appointment system at this practice and therefore are unable to simply fit patients in.
If your need if urgent for today the receptionist will endeavour to give you an appointment as soon as possible today, but this may mean returning at a later time.
Unfortunately there is no facility for patients to "sit and wait."
Thank you for your understanding.
Canford Heath has a well-established Carers Support Group. This is run by volunteers from the Friends of the Canford Heath Group Practice.
Do you help/care for a relative, friend or neighbour on a regular basis? If so come along to our friendly group for tea, cake and helpful information, and to chat with others in a similar situation.
The group is held on the last Wednesday in the month. At Canford Heath Library, 2.30pm-4.00pm.
Just drop in, we would love to meet you.
Dates for 2018
Wednesday 30th May
Wednesday 27th June
Wednesday 25th July
On line services
There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone. If this is something you would like to sign up for please email Chgp.email@example.com
Please don't be offended if you receive a telephone call and our staff do not tell you who is calling. They are bound by our strict confidentiality policy which states that unless the patient they are calling about picks up the phone they are not allowed to say it is the surgery calling.
95% Patient Satisfaction
We are delighted to have been mentioned in the Bournemouth Echo as having achieved a 95% patient satisfaction scoring in a recent article following the results of the national patient survey. We always try to give our patients the very best service and always listen to your views, so please do contact us and have your say about the practice and what we offer. The full article can be read by following the link below.
One Problem per Appointment
We respectfully ask patients to limit what they are seeing the GP about to one problem per appointment. Some GPs will do double appointments if you wish to speak about two problems (but not Dr Richardson.)
The allotted appointment time includes the doctor having to write clear notes, order tests online examine, diagnose, prescribe/advise etc. Many thanks.
In common with many other practices, we have taken the decision to stop syringing the ears of patients other than those who require the fitting of hearing aids. Recent research has shown that syringing ears causes more harm than good and that effective self-care is the best route to removing wax. A self-care leaflet is available from reception or by clicking on the link below.
Earwax Self Care
Except for insulin, inhalers, anticonvulsive medication, Parkinson's medication and anticoagulants the GPs at this practice have stated that no harm will come to you if you miss a prescription for 24-hours. We therefore ask that you allow us time to process an urgent prescription request and not to rush us as this contributes to errors and risk. Apart from those types of medications above, any orders for medication not requested within the usual 48 working hours timescale will not be issued on the day and we will ask you to return to a nominated pharmacy the following day to collect your prescription.
Hospitals are now obliged to provide patients with enough tablets to last them for at least two weeks or for the duration of their treatment and we GP practices have to send patients back to the hospital for prescriptions unfortunately. Please don't be offended if this happens to you.
Volunteer Car Service
Contact Jeanette on 01202 746882 if you require assistance to get to appointments. A donation for petrol will be asked for.