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Latest News

Type 2 Opt Outs

 Type 2 objections instructed NHS Digital not to share a patients confidential information for purposes beyond their individual care. It was recorded in the GP practice record using the following code 9Nu4.

The national data opt-out allowes patients to choose to stop their confidential patient information from being used for purposes beyond their individual care. The opt out has been applied by NHS Digital since 25 May 2018 and by 2020 all health and care organisation must apply national data opt-outs in line with the policy.

Patient who wishes to opt-out from 11th of October 2018 will have to to go the "Your NHS Data Matters" website www.nhs.uk/your-nhs-data-matters where they can find out more about data sharing and set a national data opt-out.

Dr Daniel McLoughlin

We are very pleased to announce that Dr McLoughlin has joined our practice team as a partner. Dr McLoughlin has worked with us for nearly two years doing various locum sessions and has become a well respected and popular face at the practice. Dr McLoughlin will be taking over the care of Dr Atkinson's patients when he starts. We wish Dr McLoughlin all the very best for a long and happy career at the practice. 

Privacy Notice

We have updated our Privacy Notice with the introduction of the new General Data Protection Requirement (GDPR.) Please click on the link on the right hand side entitled "Privacy Notice".

      Visit Requests

In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know.

    Training Dates

Please note the practice will be closed for training on:

Wednesday 24th October 1.30 - 4.30

Thursday 31st January 3.30 - 6.30

"Walk ins"

We wish to remind patients that we operate an appointment system at this practice and therefore are unable to simply fit patients in.

If your need if urgent for today the receptionist will endeavour to give you an appointment as soon as possible today, but this may mean returning at a later time.

Unfortunately there is no facility for patients to "sit and wait."

Thank you for your understanding.    

      Carer's Group

SUPPORTING CARERS

Canford Heath has a well-established Carers Support Group. This is run by volunteers from the Friends of the Canford Heath Group Practice.

Do you help/care for a relative, friend or neighbour on a regular basis? If so come along to our friendly group for tea, cake and helpful information, and to chat with others in a similar situation.

The group is held on the last Wednesday in the month. At Canford Heath Library, 2.30pm-4.00pm.

Just drop in, we would love to meet you.

     

     On line services

There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone.  If this is something you would like to sign up for please email Chgp.prg@dorset.nhs.uk

     Confidentiality

Please don't be offended if you receive a telephone call and our staff do not tell you who is calling. They are bound by our strict confidentiality policy which states that unless the patient they are calling about picks up the phone they are not allowed to say it is the surgery calling.  

       95% Patient Satisfaction

We are delighted to have been mentioned in the Bournemouth Echo as having achieved a 95% patient satisfaction scoring in a recent article following the results of the national patient survey. We always try to give our patients the very best service and always listen to your views, so please do contact us and have your say about the practice and what we offer. The full article can be read by following the link below. 

http://www.bournemouthecho.co.uk/news/15445344.Revealed__The_best_and_worst_GP_surgeries_in_Dorset/

One Problem per Appointment

We respectfully ask patients to limit what they are seeing the GP about to one problem per appointment. Some GPs will do double appointments if you wish to speak about two problems (but not Dr Richardson.)

The allotted appointment time includes the doctor having to write clear notes, order tests online examine, diagnose, prescribe/advise etc. Many thanks.

Ear Syringing

In common with many other practices, we have taken the decision to stop syringing the ears of patients other than those who require the fitting of hearing aids. Recent research has shown that syringing ears causes more harm than good and that effective self-care is the best route to removing wax. A self-care leaflet is available from reception or by clicking on the link below. 

Earwax Self Care

Urgent Prescriptions

Except for insulin, inhalers, anticonvulsive medication, Parkinson's medication and anticoagulants the GPs at this practice have stated that no harm will come to you if you miss a prescription for 24-hours. We therefore ask that you allow us time to process an urgent prescription request and not to rush us as this contributes to errors and risk. Apart from those types of medications above, any orders for medication not requested within the usual 48 working hours timescale will not be issued on the day and we will ask you to return to a nominated pharmacy the following day to collect your prescription.

Hospital Prescriptions

Hospitals are now obliged to provide patients with enough tablets to last them for at least two weeks or for the duration of their treatment and we GP practices have to send patients back to the hospital for prescriptions unfortunately. Please don't be offended if this happens to you.

Volunteer Car Service

Contact Jeanette on 01202 746882 if you require assistance to get to appointments. A donation for petrol will be asked for.

 
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