"Staff are always polite and helpful, nurses are very caring and doctors are fantastic."
"Always so efficient and helpful."
The doctors and staff at The Canford Heath Group Practice in Poole are proud to offer the highest standard of innovative, but patient-centred healthcare from our modern spacious building. Our friendly multi-disciplinary team members are always happy to help you.
We hope you will find everything you need to know about the practice through this website as well as a host of other health related information. Please do have a look around.
Please be aware that calls to and from the practice are always recorded.
Cake for Carers!
Our Carers' Lead Amy has helped organise a Cake for Carers event. If you'd like to attend please contact the practice and leave a message for Amy or email email@example.com
Migrant Health - Ukrainian host family support
We are proud to advertise a new Migrant Health - Ukrainian host family support service put in place by Castleman Healthcare Ltd, a federation of 13 practices of which we belong.
Offering a Ukrainian guest a place to stay in your home is a generous commitment but it may come with some complex challenges and Castleman Healthcare would like to support you in this journey.
Castleman Healthcare is offering patients who are registered with one of the GP practices in Network Poole North, Crane Valley and the Wimborne & Ferndown Primary Care Networks the opportunity to attend a free network that will help you support the Ukrainian family that you are either hosting or are waiting for.
The group session will be led and facilitated by a trained family psychotherapeutic counsellor. Each session will be limited to 12 participants and last 90 minutes with refreshments provided.
We will meet monthly at either St Marys Church, Ferndown or the Broadstone Methodist Church, with morning, afternoon and late afternoon sessions available.
Our first session will be run on 23rd May 2022.
Practice Training Dates
The practice will be closed for mandatory training on the following dates (During this time, if you require medical attention that cannot wait for the practice to reopen please telephone 111.)
7th July 2022 - 3.30pm to close
29th Sept 2022 - 1.30pm to 4.30pm
28th Feb 2023 - 3.30pm to close
Mental Health Resources for Adults or Young People
We have compiled an excellent Mental Health resource for those who need additional support. Please click on the buttons to the right to view details of local support available to you.
Additionally A new campaign to help staff and patients with mental health has been launched by NHS England. The ‘Every Mind Matters’ campaign includes a website full of expert advice and practical tips. It includes a free online tool for users to create an action plan to deal with stress and anxiety. https://www.nhs.uk/oneyou/every-mind-matters/
Domestic Abuse Help
Please click here for help
Armed Forces Veteran Friendly
We are proud to have become an Armed Forced Veteran Friendly practice. If you served in the Armed Forces, if even for one day, there is a whole host of additional NHS services available to you, so please do let us know so that we may send you the information.
Please click on the link to the right for more information about services you can access.
Your Mobile Number
The practice will routinely ask you for your mobile phone number (which we shall never divulge to an outside agency without your express permission.) Please do make sure your mobile number is updated. We use this to communicate with you in person and by text message. Examples of why we need your mobile number include:
- Texting you confirmation of appointments
- Testing you if appointments have to be cancelled.
- Sending you messages because blood tests are due.
- Texting you important information about your care at the practice.
If you wish to opt our of receiving text messages please ask the receptionist to leave a message with the Practice Manager.
Type 2 Opt Outs
Type 2 objections instructed NHS Digital not to share a patients confidential information for purposes beyond their individual care. It was recorded in the GP practice record using the following code 9Nu4.
The national data opt-out allowes patients to choose to stop their confidential patient information from being used for purposes beyond their individual care. The opt out has been applied by NHS Digital since 25 May 2018 and by 2020 all health and care organisation must apply national data opt-outs in line with the policy.
Patient who wishes to opt-out from 11th of October 2018 will have to to go the "Your NHS Data Matters" website www.nhs.uk/your-nhs-data-matters where they can find out more about data sharing and set a national data opt-out.
In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know. We respectfully remind patients that home visits are for the housebound.
On line services
There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone.
You can however order prescriptions at Chgp.firstname.lastname@example.org
If you would like to sign up for online services, please email Chgp.email@example.com
We are proud to be a teaching practice, training the next generation of GPs. You may be offered an appointment with our Registrar who is a fully qualified doctor, but one who is now training to be a GP. Our Registrar can call on their mentor (one of the GPs at the practice) at any time should they need to. Their clinical work is also strictly monitored by their GP trainer/mentor. For the purposes of teaching it may be necessary for your record to be reviewed by the Registrar and the teacher/mentor after your appointment or during one of the Registrar's one-to-one teaching sessions with their GP trainer/mentor. Please be aware that access to your records is strictly controlled and in line with our confidentiality policy.
(Site updated 25/05/2022)