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Mitchell Road Surgery9 Mitchell Road Canford Heath Poole Dorset, BH17 8UETel: 01202 772540
Once authorised by your Doctor, requests for repeat prescriptions may be made by post or personally at the Surgery. There is a prescription box in the entrance. Prescriptions may be collected or posted to you (SAE please).
We cannot, for clinical safety purposes, ever take requests over the telephone.
Where possible, please allow 72 hours notice and please be aware that just because WE have processed your order within this time, your pharmacy will need additional time also.
Please do make sure you order your medication in good time, allowing for at least 48-hours (do note however that the pharmacy may not have the medication in stock and may have to order items.)
We therefore ask that you allow us time to process an urgent prescription request and not to rush us as this contributes to errors and risk.
Please do make sure you order your medication in good time.
If you or someone you care for uses the same medicines regularly, you may be able to benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.
Ask the receptionist to contact James Leyland one of the Practice Managers on your behalf to inform him that you wish to use Electronic Repeat Dispensing (eRD). If your GP thinks that you could use eRD for your regular medicines, they will ask you for permission to share information about your treatment with your pharmacist. This will help your pharmacist to give your prescriber feedback about your treatment and provide you with useful advice. Your GP or prescriber will then authorise a number of eRD prescriptions. This will be based on your circumstances and clinical need. These eRD prescriptions will then be supplied by your pharmacy at regular intervals.
Collect your first eRD prescription from your pharmacy.
Next time you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask you the following questions:
Have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
Have you recently started taking any new medicines – either on prescription or that you have bought over the counter?
Have you been having any problems with your medication or experiencing any side effects?
If you don’t need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.
When your pharmacy supplies your prescription, they will advise you to contact your GP practice to arrange for your medication to be reviewed and if it is clinically appropriate to issue another eRD prescription. Your doctor or nurse practitioner may want you to make an appointment to see them, or they may need you to have some blood tests or a blood pressure check before they will authorise more eRD prescriptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.