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Welcome to Canford Heath Group practice

The doctors and staff at Canford Heath Group practice in Poole are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Social Media

“The Staff or Practice do not at the present time communicate with patients via Social Media. Please do not send messages to any of our staff (including but not limited to) Facebook, Twitter, Linkedin etc requesting medical information or help with diagnosing an ailment.  If you need to see a Health Professional, please contact the surgery to make an appointment in the normal way.  Thank you.”

Are you Asthmatic? 

If you are, it is very important that you fill in an asthma questionnaire to see whether you require a review. Please do complete our Asthma Questionnaire and return it to the surgery or email it to us: Chgp.Prg@dorset.nhs.uk and we will contact you regarding an appointment should you need one.

Asthma Questionnaire

  

Important Patient Information

Dear Patient

 

Please be aware that from January 2016 the Health and Social Care Information Centre (a government organisation) will be collecting anonymous patient data on all fit notes (sick notes) issued.

 

The data will help the Department of Health gain a better understanding of sickness absence and develop policy to help people with health conditions return to work earlier. Understanding more about sickness absences will allow for better provision of services where they are most needed to support patients, their families and communities.

 

The data will be completely anonymous to protect patient privacy and will include:

 

  • How many computer-generated fit notes are issued
  • how many patients are recorded as ‘unfit’ or ‘maybe fit’ for work
  • fit note duration
  • gender
  • health condition type aggregated to a high level diagnosis code
  • location, including Clinical Commissioning Group (CCG) areas
  • whether workplace adaptations were recommended

No patients will be identifiable.

 

Collection for any patient who registered an objection will be excluded from the point that the objection is registered.

 

For more information visit:

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/485591/DPN_eMED3__fit_notes__final_16122015.pdf

 

Electronic Prescriptions

Please be aware that if you have "signed up to" or "nominated" a local pharmacy your prescription will now be sent to that pharmacy electronically. Should you wish to opt out of this and collect your prescription from the surgery instead, please let the receptionist know.

Friends & Family Test

Please note there is now a survey that can be completed regarding our service.  Please click on the Friend & Family Survey icon in the right hand box. Thank You.

Named GP

All patients at this practice have been allocated a named GP (this is your registered GP) who is responsible for your overall care. Should you wish to know who this is please ask the receptionist. If you have a preference as to who this is we will make reasonable efforts to accommodate your request.

Chaperones

If you would like a chaperone in with you on your consultation please inform the receptionist.

 

Wherever possible we will endeavour that your chaperone is a clinical member of the team (for example a Nurse or a Healthcare Assistant.)

 

However if they are unavailable a lay member of staff may be asked. These staff members have undertaken online chaperone training and in some cases attended a specific chaperone seminar as well as having DBS checks in place in line with current recommendations.

 

If a clinical member of staff is not available and if this is what you would prefer we will ensure we make one available for you as soon as possible, although unfortunately we may have to ask you to rebook your appointment and for this we apologise.

 

Every effort will be made to accommodate your wishes.

Volunteer Car Service / Support Group

If you're elderly or infirm but independent - and what to stay that way - or you're a carer who would be glad of a hand occasionally give Jeanette a call on 01202 746822. She would be pleased to provide information about a Support Group who can provide transport for appointments with the doctor / hospital / optician/ dentist etc. The Support Group are members of the Retired and Senior Volunteer Programme. For more information visit www.rsvp-dorseteast.org.uk .

On-line Access

Our on-line services (accessed by clicking on the "Order Prescription" or "Book appointment" links below) now give you the opportunity to access parts of your patient records. Please note, for those who haven't used the on-line service before you will need to register for on-line access by coming to the surgery with two forms of ID (one photographic) so that we can give you a username and password.

Training practice

The Surgery occasionally has Students attached to the practice for short periods.  You may be asked if it is acceptable that they are present during your Consultation. 

We are also fortunate at the present time to have an F2 with us.  F2s are qualified doctors who are gaining experience in General practice.  They are supervised by one of the Partners who is their trainer. 

Parking

Free Parking is available in the "Iceland" car park,  off of Scarf Road.

Disabled Patients and Baby Changing

A ramp for wheelchairs is in place at the entrance of Mitchell Road Surgery. There is a lift to access the upper floor, a disabled toilet and baby changing facilities.

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(Site updated 25/07/2016)
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