When We Are Closed
When the surgery is closed (between 6.30pm and 8am Monday to Friday, all day Sat & Sun and every Bank Holiday) please telephone 0844 499 5232 and a recorded message will give the telephone number for the emergency Doctor. It will also advise of the number for NHS direct if an urgent Doctor’s opinion is not required.
A full Out of Hours service is provided between 18.30 and 08.00 during the working week and throughout weekends and Bank Holidays. You may speak to a Doctor for advice or be offered a consultation at their emergency Patient Care Centre at Poole Hospital. If you are too ill to attend then a home visit may be offered. If you are using a pay phone, please have several coins available.
A plea from the Doctors! It is most important that your house has a large bright house number clearly visible from the road to enable the Doctor to find your house easily at night. If this is not the case, please draw this fact to the attention of the Doctor, giving suitable other reference landmarks. Thank you.
In the case of urgent need when the practice is closed you can call NHS 111
to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.